Here's a straightforward approach to dealing with denial. Most of these points make sense to me:
Tips for dealing with denial
- Communicate a consistent message. Do not attempt to “soften the blow” too much, by making the issue seem less than it is.
- Try not to provide too much information at one time. This sometimes can overwhelm [deniers]. Keep the first meeting as brief and succinct as possible, and end with the scheduling of a follow-up meeting.
- Ask open-ended questions, and allow [deniers] plenty of time to talk.